Australia & New Zealand—We charge a flat rate shipping fee of $9 Australia and New Zealand-wide. Spend over $125, get FREE shipping.
Want your order a bit quicker? Upgrade to Express Post for $12.50.
Overseas—Bit further afield in USA, UK, Canada, or the EU? We charge a flat shipping rate of $20AUD.
How long does it take?
Your order will be fully trackable. It'll be dispatched in 1-2 business days and you'll be emailed a tracking number.
Australia—For standard post expect your order in 3-7 business days after it's been dispatched. If you opted for Express Post allow 1-3 business days from dispatch. The further out in the sticks you are, the longer delivery may take.
New Zealand—If you're in NZ, we generally ship with DHL E-Commerce. Expect your order in 5-7 days.
Overseas—If you're in USA, UK, Canada, or the EU we use Australia Post's international services, and sometimes DHL E-Commerce, allow 2-3 weeks. (I know, that's a while, but it'll be worth the wait.)
What's this on the shipping label?
You may see the name Fulfilster/Fulfilster Pty Ltd on your shipping confirmation or shipping label. Don't worry, that's just the company that fulfils our orders in Brooklyn (yep, there's a Brooklyn in Melbourne). It actually another business we run.
Any dramas with your merino shirt, flick us an email within 30 days of purchase and we'll sort it out. If you selected the wrong size or changed your mind you'll cover return shipping to us and that it must arrive back in sellable condition. We'll then provide an exchange, credit, or refund—your choice.
We have a handy size chart available to help you choose the right size.
If you receive your tee and there are any quality issues let us know ASAP and we'll sort you out. Likewise if your top unreasonable carks it within, like, a month of getting it. We've rigorously tested our products and are confident you're going to get a long life out of your top.
As for the undies, due to the obvious hygiene reasons we can't do exchanges or change-of-mind returns on underwear that have been worn or tried on. Once it's out of the packaging and/or the swing tags are removed, they're yours.
However, if your undies are faulty or we have stuffed something up, of course our standard returns policy kicks in. Whatever the Australian Consumer Law says, we'll do as a minimum.
If you buy a bundle and try on 1 pair and the others remain in their packaging with swing tags attached, they'll be AOK to return or exchange those.
If you're shopping from USA, UK, Canada, or EU please choose carefully as we're going to have to charge you an extra round of shipping should we need to send you a replacement.