We've put together a heap of frequently asked questions—and some that we're preempting. Wondering something—check here first.
We dispatch within 1-2 business days.
Spend under $125 and you'll pay a fixed $9 for shipping, in both Australia and New Zealand. Spend over $125 and you'll get FREE shipping. Why not pop another tee in your cart? You know you want to.
Yep. Well, not the moon, but the other places.
No worries at all. Flick us an email and we'll sort it out. Generally, if it's a wrong size or change of mind we'll ask that you cover return shipping to us and we'll handle the rest. We'll happily provide a refund, credit, or exchange. We just need to receive it back in sellable condition.
Note: If you're overseas we'll charge you shipping on the replacement.
Not if they have been tried on. The way we'll know this is you'll have opened the compostable polybag they come in. Return your undies intact, in the polybag and we should be all good.
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No catch. It's possible to create a quality merino tee using ethical manufacturing and quality Australian wool, and still not charge an arm and a leg.
For those that think $90 is expensive for a premium merino wool t-shirt we wrote this for you.
The neckband of your t-shirt is actually made from the same material as the rest of it. We deliberately make our tees this was so you end up with a nice comfy neck opening. We've found by using ribbed fabric you end up with too rigid a neck opening that can cut into the neck a bit, especially if your heavy pack drags the shoulders of your tee back a bit.
If it annoys you, that's cool. Just give it a light, gentle iron and it'll be good as gold. More info on caring for merino here, and below.
This is called pilling and it's common with merino wool. I'm guessing you have been wearing your tee with a backpack? What happens is the friction from the pack—or chair, or something else rubbing against the fabric—draws all the shorter fibres to the surface and they form these little balls.
There's a few ways you can manage pilling:
1. Be sure to wash your tee within 2-3 uses. This will help settle everything down.
2. Leave it be. Pilling will not harm your top.
3. Wash your tee with something made from a rougher material like jeans. Be sure to do up with zipper though or it couple damage your merino.
4. Use a little fabric shaver to shave the pilling off.
Easy. Cool wash with wool-friendly detergent. Dry flat (on top of an airer or something) and you're done. Also, don't feel the need to wash it after every use. Skip a wash and save the planet—and smell fine, thanks to merino wools natural odour fighting abilities, while doing it.
Read out complete guide to caring for your merino.
Keep wearing it. You're not a boat. You won't sink. ;)
Clothes do get worn out eventually—if you only had it for a short period of time we'd tell you to get in touch so we can help you out, but 12 months is good—but you should try and get as much life out of it as you can.
If the holes are getting unsightly, wear the top under a jumper—I have many 'jumper tees' in my wardrobe. If it's beyond that, wear it around the house or in the garden. When it's beyond that, turn it into clothes or rags. And after that, cut ip up into tiny pieces and pop into the composting bin. We only use 100% merino wool, so it will compost.
There are three reasons your merino might get holes, but there are ways to prevent them. Read our guide here.